Privacy Policy
Last updated: 14 June 2026
Ground Floor Building Coach provides practical business mentoring, systems support and workflow guidance for builders.
This Privacy Policy explains how Ground Floor Building Coach collects, uses, stores and protects personal information submitted through this website, enquiry forms, email or related enquiry channels.
This policy is intended to be clear and practical. It should still be reviewed before public launch, especially if payment processing, direct debit, Xero, GoCardless, Skool, email marketing, analytics or partner referral systems are added or changed.
Information We Collect
We may collect information you provide directly, including:
- your name,
- email address,
- phone number,
- business name,
- website or social profile,
- location,
- business stage,
- type of building or trade work,
- information about your current systems, software, estimating, quoting, workflow or cost-control issues,
- information about your readiness for mentoring, support or implementation work,
- any other information you choose to provide through enquiry forms, email or related enquiry channels.
We may also collect basic website and technical information through hosting, security, analytics, cookies or similar tools. This may include pages visited, browser type, device information, approximate location, referral source and website performance information.
How We Collect Information
We usually collect information directly from you when you:
- submit a website enquiry form,
- complete a Google Form linked from this website,
- contact us by email,
- become a client or ask about Ground Floor services,
- interact with website pages, links or analytics tools.
Why We Use Information
We use personal information to:
- respond to enquiries,
- review whether Ground Floor may be a suitable fit,
- decide whether to offer a follow-up call,
- provide mentoring, systems support or workflow guidance to clients,
- manage client and business records,
- improve website content, services and user experience,
- maintain website security, performance and reliability,
- meet legal, accounting or administrative obligations.
Ground Floor uses an enquiry-led process. Submitting an enquiry does not automatically book a call. The information you provide helps us understand your current business setup and whether a next conversation is likely to be useful.
Google Forms, Google Sheets And Third-Party Services
This website may link to Google Forms to collect enquiries. Responses may be stored in Google Forms and Google Sheets so Ground Floor can review and manage enquiries.
This website and business may also use third-party tools such as WordPress, Bluehost, Google Workspace, website security tools, analytics tools and related plugins or service providers.
These providers may process or store information according to their own terms and privacy policies. Some providers may store or process information outside Australia.
If payment, accounting, direct debit, membership, course-platform, email marketing or referral tools are introduced later, this policy should be reviewed and updated before those tools are used publicly.
Sharing Information
We do not sell personal information.
We may share information where reasonably necessary to:
- respond to your enquiry,
- provide requested services,
- operate the website and business systems,
- use trusted service providers,
- comply with legal, accounting or administrative obligations,
- protect the rights, safety or security of Ground Floor Building Coach, clients or website users.
Where an external partner is involved in a specific offer, referral or software pathway, we will aim to make that clear before sharing relevant information.
Cookies And Analytics
This website may use cookies, analytics tools and similar technologies to understand website traffic, improve content, manage site performance and support security.
You can usually manage cookies through your browser settings.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No online system can be guaranteed completely secure. You should avoid submitting highly sensitive information through general website forms unless it is specifically requested and appropriate.
How Long We Keep Information
We keep personal information for as long as reasonably needed for the purpose it was collected, to respond to enquiries, manage client or business records, meet legal or accounting obligations, or resolve issues.
When information is no longer reasonably needed, we will take reasonable steps to delete, de-identify or archive it where appropriate.
Access And Correction
You may contact Ground Floor Building Coach to request access to personal information we hold about you, or to ask for corrections if information is inaccurate, incomplete or out of date.
Questions Or Complaints
If you have a privacy question or concern, contact Ground Floor Building Coach first so we can try to resolve it.
If you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner for further information about privacy rights in Australia.
Contact
Ground Floor Building Coach
Email: [email protected]